Pharma and medical device manufacturing
Plants and their suppliers need IT support Puerto Rico auditors will accept: secure networks, documented change control and records that are ready for inspection.
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San Juan, Puerto Rico
IT Services Puerto Rico
Managed IT and Cybersecurity from San Juan, PR
IT services Puerto Rico businesses can build on, served from San Juan and backed by the same 24/7 help desk, layered security stack and published pricing behind our mainland markets. Bilingual support, hurricane-tested backups and engineers who know your environment by name.
IT services Puerto Rico companies can measure
The IT services Puerto Rico clients get from us follow the same standard our Phoenix, Las Vegas and Houston clients get. These are the numbers we hold ourselves to.
100%Predictable IT Spend, 0 Hidden Fees
<15 MinuteCritical Response Time, Up to 80% Faster
85 to 95%Reduced Breach Risk, Multi-Layer Security Stack
15 to 70+ EmployeesRoom to Grow Without Replacing Your IT
Why Puerto Rico asks more of an IT partner
Puerto Rico asks more of a technology partner than most markets, and many of the businesses we talk to have been managing on their own because nobody local was offering what they needed.
Two things make the island genuinely different. The first is power. Grid reliability is a real operating constraint, not a footnote in a contract, and it changes how infrastructure should be designed. Backup power, cloud failover and tested recovery procedures are baseline requirements here rather than upgrades.
The second is weather. Hurricane season turns disaster recovery from a compliance checkbox into something you will actually use, and a plan that has never been tested is not a plan.
On top of that, the island has drawn a steady flow of mainland companies relocating under Puerto Rico's tax incentive programs, alongside an established pharmaceutical and medical device manufacturing base. Both groups arrive with real compliance obligations and often without local IT support that understands them.
Our answer is to bring the operating model intact: the 24/7 help desk, the documented security stack, hurricane-tested continuity planning and per-user pricing you can read on our site. The IT services Puerto Rico companies buy from us look exactly like what a Phoenix firm gets, adjusted for the realities of the grid and the season, not a lighter island edition.
What our IT services Puerto Rico plans include
Every plan is built on the same managed IT services playbook we run on the mainland. Here is what you get from the first month.
A 24/7 help desk with a published response time
Critical issues are answered in under 15 minutes, any hour, including weekends and holidays. We publish that number and report against it, so you can hold us to it.
Security bundled in, not sold separately
Multi-factor authentication, endpoint detection and response on every device, a managed firewall, email filtering, patching on a documented schedule and security awareness training for your staff.
Backups that are tested, not assumed
Copies of your data are held off the island and restores are tested. If a storm or an outage takes your office offline, your files and email are still there.
Microsoft 365 administration
Accounts, licenses, Teams, SharePoint and Outlook managed for you, including migrations into Microsoft 365 from older mail systems or local file servers.
Flat per-user pricing
No surprise bills and no after-hours charges. Our pricing page is public, so you can estimate the cost before you call.
Strategy when you want it
A vCIO who owns your technology roadmap, budget and vendor list, and who meets with you on a regular schedule instead of only when something breaks.
San Juan, Puerto Rico
The IT services Puerto Rico businesses get from MBPS
The same services our Phoenix, Las Vegas and Houston clients get, delivered by a team that works in English and Spanish.
01
Outsourced IT management
Let us handle your day-to-day IT, so you can focus on running your business with confidence.
Read More02
Cybersecurity solutions
Protect your data and reputation with layered defenses against cyber threats, ransomware, and phishing.
Read More
03
Business Continuity
Keep your business running through disruptions with tested recovery plans and reliable continuity support.
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04
Technology management
Manage your technology vendors efficiently while avoiding unexpected costs and delays.
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05
Infrastructure & cloud
Move to the cloud or upgrade your infrastructure in Puerto Rico with zero disruption and expert guidance.
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06
Professional IT services
Get expert help with compliance, audits, and best practices. Our team ensures your enterprise data protection meets every standard.
Read MoreIT support Puerto Rico teams can reach 24/7, in English or Spanish
Bilingual delivery matters more than most providers admit. Tickets, documentation and training land in the language your team actually works in, so adoption does not stall on translation. Whenever your staff call, day or night, the IT support Puerto Rico teams get from us comes from a real technician, not a voicemail box.
Remote first
A lot of what we do does not require somebody at your door. Monitoring, security operations, cloud work, Microsoft 365 administration and help desk all run remotely, and several of our clients have never met us in person. Most IT support Puerto Rico tickets are closed this way, often in minutes.
Onsite when it matters
New office buildouts, network closets, failed hardware and office moves need hands. Onsite IT support Puerto Rico clients need is scheduled from the San Juan metro as the work calls for it, with the same notes and history the help desk uses.
Named engineers, not a rotating queue
The island runs on relationships. You get named engineers who know your environment, not a stranger reading notes for the first time. That combination, mainland process with local fluency, is the gap we built this practice to fill.
Built for the grid and the hurricane season
Power cuts and storms are part of doing business on the island, so resilience is built into all of our IT services Puerto Rico plans. Good IT planning does not stop them, but it decides whether your team keeps working while everyone else waits for the lights.
- Battery backup on network and server gear. Short outages and voltage swings should not take down your firewall or corrupt a server.
- Cloud failover for the systems you cannot lose. Email, files and key line-of-business apps stay reachable when the office is dark.
- Backups stored off the island. A storm that floods your building does not take your data with it.
- A written continuity plan. Who does what before, during and after a storm, reviewed every year before the season starts.
- Laptops ready for remote work. Staff can work from home or a generator-backed location without waiting for IT to set them up.
Our business continuity solutions page covers how we test recovery. For general storm preparation, the federal Ready.gov hurricane guidance is a good checklist to share with your team.
San Juan, Puerto Rico
Cybersecurity and compliance for regulated businesses
For regulated clients, particularly in healthcare and manufacturing, compliance work is part of the engagement rather than a separate project. We handle HIPAA and SOC 2 programs for clients on the mainland, and the same approach applies here.
Our IT security services cover the basics attackers exploit most: weak passwords, unpatched systems, phishing and unprotected remote access. We follow the practices published by CISA's Stop Ransomware program and apply them to offices of 15 to 70+ people.
The multi-layer security stack in our IT services Puerto Rico plans reduces breach risk by 85 to 95%, and the research behind that number is public. Security awareness training cut phishing click rates by 86% after 12 months in KnowBe4's 2025 benchmark study, and CISA reports that multi-factor authentication makes an account 99% less likely to be hacked. We run both, plus endpoint protection, email filtering and 24/7 monitoring.
Every one of our IT services Puerto Rico clients gets security reporting they can read, not a dashboard nobody opens.
San Juan, Puerto Rico
Industries we support on the island
The businesses that rely on our IT services Puerto Rico wide share one thing: downtime and data loss cost them real money.
Healthcare
Clinics and practices need patient data protected and systems ready when patients arrive. We deliver HIPAA-ready IT with tested backups.
Learn MoreRelocated mainland companies
Moving operations to the island? We set up your office, accounts and security to the standard your mainland team expects.
Learn MoreProfessional services (legal/CPA/financial)
Law firms, accountants and financial offices hold sensitive client files. We protect them and keep your systems available at deadline time.
Learn MoreHospitality and tourism
From reservations to guest Wi-Fi and point of sale, we keep the systems your guests touch running through the busy season.
Learn MoreSmall/medium business
Get the help desk, security and planning of a large company without hiring a full IT department.
Learn MoreCoverage across the island
We are based in the San Juan metro and cover the island from there. Contact us through our Puerto Rico contact page or the button below.
Office:
290 Ave Jesus T. Piñero, Suite 1100
San Juan, PR 00918
- San Juan
- Bayamón
- Carolina
- Guaynabo
- Cataño
- Trujillo Alto
- Caguas
- Dorado
- Toa Baja
- Ponce
San Juan, Puerto Rico
How onboarding works
Most engagements start within days. Switching to IT services Puerto Rico teams actually like is simpler than it sounds. Here is what the first few weeks look like.
Discovery call
A short conversation, in English or Spanish, about your team, your systems, the IT support Puerto Rico staff actually need and what is not working today.
Environment review
We look at your devices, network, Microsoft 365 tenant, power protection, backups and security settings, then explain what we find in plain language.
A clear plan and price
You get a written plan with priorities and a per-user price from our published pricing, before anything changes.
Cutover and settle in
We install monitoring and security tools, take over from your previous provider, document everything and introduce your team to the help desk.
San Juan, Puerto Rico
What you'll get with MBPS
More than support: you get time back, peace of mind and a partner invested in your success. We deliver security, stability, cost certainty and growth readiness.
With an average of 20 years' experience per technician, help desk responses in 15 minutes (SLA) and transparent pricing, our IT services Puerto Rico clients get the full MBPS standard from day one.
Certified. Accredited. Accountable.
San Juan, Puerto Rico
Awards & recognition
Our team holds certifications including CompTIA A+, Network+, Microsoft Certified System Engineer, Ninja One Certified Technician, SentinelOne Fundamentals, and USFP.
We're also recognized for expertise in AWS Cloud Practitioner Essentials, Azure DevOps, Microsoft Azure: Identity and Access Management, IAM Fundamentals with Okta, and Artificial Intelligence Foundations.
San Juan, Puerto Rico
What our clients say
Just wow
Joseph Silvera
Great IT support, fast reliable & legit
luis mangual
This user only left a rating
Tim Knifton
MBPS has been consistent, knowledgable and professional!
Bianca Chavez
I highly recommend them for any IT or cybersecurity needs. Their team provides exceptional service, responds quickly, and consistently goes above and beyond to ensure their clients are taken care of.
Brandon Smiddy
Great product and services.
JH C
Puerto Rico frequently asked questions
1Do you offer support in Spanish?
Yes. Our team works in English and Spanish, so tickets, documentation and training land in the language your staff use every day.
2Which IT services are available in Puerto Rico?
The full set of IT services Puerto Rico clients get matches our mainland markets: managed IT, cybersecurity, business continuity, co-managed IT, cloud migration, compliance and vCIO strategy.
3How fast is your IT support in Puerto Rico?
Critical IT support Puerto Rico requests get a help desk response in under 15 minutes, 24/7, backed by an SLA.
4Do you come onsite outside San Juan?
We are based in the San Juan metro and provide IT support Puerto Rico wide from there. Most work is remote, and onsite visits are scheduled as the job calls for them.
5How do you plan for power outages and hurricanes?
Battery backup on critical gear, cloud failover for key systems, backups stored off the island and a written continuity plan that we test and review every year before the season.
6Can you help a company relocating from the mainland?
Yes. We set up the new office, accounts, devices and security so your island team works to the same standard as headquarters from day one.
7How does pricing work?
Transparent per-user pricing with no surprise bills. You can build an estimate right now on our pricing page.