IT Support Technician | Help Desk, Field Service and Infrastructure
Position: Full-Time IT Support Technician (Tier 1 and Tier 2)
Company: MBPS.com, Trusted IT Solutions for Growing Businesses
About Us:
MBPS.com delivers outsourced IT services to small and medium-sized businesses, providing cybersecurity, IT management, and data integration. We support companies with 10 to 200 employees and keep their people, devices, and networks running.
What you will actually do
- Answer help desk tickets, calls, and chats from client staff, and resolve them remotely whenever possible
- Set up and support Windows and Mac workstations, laptops, printers, and mobile devices
- Manage user accounts, mailboxes, and licenses in Microsoft 365 and Active Directory / Entra ID
- Visit client sites to install and troubleshoot network gear, firewalls, switches, Wi-Fi, and cabling
- Help build new infrastructure: office moves, server and backup setups, and new client onboarding
- Deploy and monitor security tools (endpoint protection, patching, MFA) across client environments
- Document every fix so the next technician, and the client, knows exactly what was done
Ideal Candidate:
- 1 to 3 years of help desk, desktop support, or field IT experience (strong entry-level candidates considered)
- Comfortable with Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, VLANs, VPN)
- CompTIA A+, Network+, Security+, or Microsoft certifications are a plus, not a requirement
- Clear, patient communicator who can explain a fix to a non-technical business owner
- Reliable transportation and a valid driver’s license for client site visits
Why Join MBPS?
- Competitive pay based on experience
- Paid certifications and a clear path from Tier 1 to Tier 2 to systems engineer
- Variety: different clients, industries, and problems every week
- A team that backs you up when a ticket gets hard
Training and your first 90 days
You start by shadowing senior technicians on live tickets and site visits, learning our tools and client environments. By the end of your first month you own your own ticket queue with a senior tech as backup, and by 90 days you are handling onsite work and new client onboarding on your own.
Where you will work
We are hiring technicians in Phoenix, Las Vegas, and Houston. You will split time between your local MBPS office, including ourdowntown Phoenix office and client sites across your metro area. See every open role on the careers page, or read about the managed IT services you will be delivering.