Your IT department, without the payroll
IT Outsourcing
A capable in-house IT hire runs eighty thousand a year and change, takes vacations, and eventually resigns. IT outsourcing hands the whole function to a team that is never out sick, for a fraction of one salary.
What IT outsourcing covers
Everything an internal department would own. Help desk and user support, servers and networks, security, backups, vendor wrangling, purchasing, onboarding new hires and shutting down departed ones. The difference is the shape of the cost: a predictable monthly number instead of a salary, benefits, training budget and the occasional recruiter fee.
It also covers the part nobody writes in the job description, which is being the single accountable party. When something breaks, there is no debate about whether it is the software vendor, the ISP or the printer company. It is our problem in every case, and we chase the right party on your behalf.
Full outsourcing or something smaller
Not every company should outsource everything, and we will say so. If you already employ IT staff worth keeping, co-managed IT keeps them in the driver seat and gives them depth behind them. If what you really need is direction rather than hands, a vCIO or a one-time IT strategy engagement costs far less than a full outsourcing agreement. Full IT outsourcing earns its keep when there is no internal IT at all, or when the sole technician just handed in notice and took the passwords with them.
What changes in the first ninety days
The first month is discovery: every machine inventoried, every credential rotated into a managed vault, every renewal date captured. The second month, monitoring and patching settle into rhythm and ticket volume starts falling, because machines that get maintained stop generating the same complaint twice. By the third month you have baselines, a budget forecast and, usually for the first time, a written answer to the question of what you actually spend on technology.
The federal Small Business Administration keeps a plain-language primer on small business cybersecurity that is worth ten minutes of any owner's time, outsourced IT or not.
What it costs, honestly
IT outsourcing is priced per user per month, and the number moves with what sits behind it: how many servers, how much compliance, whether your industry keeps auditors on retainer. For most small companies the total lands well under the cost of one mid-level hire, and unlike the hire it arrives with a bench: a help desk, a security specialist, a network engineer and a project lead, none of whom take the same week off.
The comparison worth running is not against zero, because nobody spends zero. It is against what you pay now in scattered form: the hourly guy, the software nobody audits, the downtime nobody invoices, and the owner's evenings spent playing systems administrator. Put those on one page next to an IT outsourcing agreement and the decision usually makes itself. We will run that comparison with you on real numbers before you sign anything.
The questions to ask any provider, including us
What is the guaranteed response time, in writing? Who owns the documentation and credentials if we part ways? What happens on day one of a ransomware event? Which parts are subcontracted? A provider who answers those four without flinching is worth shortlisting. We publish our answers in the agreement itself, because a promise that only lives in a sales call is not one.
MBPS provides IT services in Phoenix, Las Vegas and Houston.